{"id":10414,"date":"2022-08-15T07:28:22","date_gmt":"2022-08-15T14:28:22","guid":{"rendered":"https:\/\/minisoft.com\/support\/?p=10414"},"modified":"2022-08-15T07:29:09","modified_gmt":"2022-08-15T14:29:09","slug":"shipfxconnect-troubleshooting-the-scale","status":"publish","type":"post","link":"https:\/\/c002.minisoft.com\/support\/shipfxconnect-troubleshooting-the-scale\/","title":{"rendered":"Ship\/FX Connect: Troubleshooting the Scale"},"content":{"rendered":"\n<p><em>NOTE: View the following post for more on scale configuration: <a href=\"\/support\/index.php\/ship-fx-connect-configuration-scale-select\/\">Ship\/FX Connect Configuration: Scale Select<\/a><\/em><\/p>\n\n\n\n<p>If you are not getting communications with the scale:<\/p>\n\n\n\n<ol><li>Restart the <code>eFORMz_ShipFXConnect<\/code> service.<\/li><li>Check the logs to make sure that the restart occurred and no exceptions are reported.<\/li><li>Confirm that the <a href=\"\/support\/index.php\/ship-fx-connect-configuration-scale-select\/\">ScaleSelect<\/a> is able to correct.<\/li><li>Close all browsers (not just tabs) and reopen. If another connection is being made, confusion will happen in the \u2018websocket\u2019 connections.<\/li><li>Reboot. Someone may be logged into another session on the same box and have the scale connection open there.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>NOTE: View the following post for more on scale configuration: Ship\/FX Connect Configuration: Scale Select If you are not getting communications with the scale: Restart the eFORMz_ShipFXConnect service. Check the logs to make sure that the restart occurred and no exceptions are reported. Confirm that the ScaleSelect is able to correct. Close all browsers (not [&hellip;]<\/p>\n","protected":false},"author":75,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[581],"tags":[617,628],"_links":{"self":[{"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/posts\/10414"}],"collection":[{"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/users\/75"}],"replies":[{"embeddable":true,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/comments?post=10414"}],"version-history":[{"count":2,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/posts\/10414\/revisions"}],"predecessor-version":[{"id":10416,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/posts\/10414\/revisions\/10416"}],"wp:attachment":[{"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/media?parent=10414"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/categories?post=10414"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/tags?post=10414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}