{"id":8616,"date":"2020-11-04T10:02:04","date_gmt":"2020-11-04T18:02:04","guid":{"rendered":"https:\/\/minisoft.com\/support\/?p=8616"},"modified":"2022-01-12T09:26:50","modified_gmt":"2022-01-12T17:26:50","slug":"sato-gy412-offline-troubleshooting","status":"publish","type":"post","link":"https:\/\/c002.minisoft.com\/support\/sato-gy412-offline-troubleshooting\/","title":{"rendered":"SATO GY412 “Offline” (Troubleshooting)"},"content":{"rendered":"\n

In general, there are two issues with \u2018offline\u2019 for the GY-412. (1) Old firmware can be overwhelmed with large spool files. (2) Sending the incorrect printer language, such as ZPL or PCL instead of SBPL, can put the printer into a mode where it stops responding. A variation of this issue is a communication error with PCL and SBPL printing to the same port. This is issue is effectively an IP address conflict. The GY-412 typically prints to port 9100. If a PCL (laser) printer also is configured to print to port 9100, it’s important to configure the GY-412 to print to a different port. <\/p>\n\n\n\n

Troubleshooting<\/h2>\n\n\n\n

First, how \u2018offline\u2019 is it? Will it respond to front panel controls or does it take a power cycle? Does anything out of the ordinary appear on the front panel? Did it make a sound\/noise\/beep? Is it set to stop on errors? Is it repeatable? Can you repeat actions for it to stop at the same time \u2013 every time?<\/p>\n\n\n\n

In the case of a \u201cbuffer issue\u201d, where the printer is overwhelmed with large spool files, a power cycle is necessary. No other action will clear it. To resolve it, upgrade the firmware.<\/p>\n\n\n\n

To resolve a situation where the incorrect format data was sent, make sure that SBPL has been set as the printer language of the SATO GY-412 being printed to.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

SATO GY-412 Resources<\/h2>\n\n\n\n

Using a Sato GY412 as a wireless printer<\/a><\/p>\n\n\n\n

SATO GY412 Recommended Settings<\/a><\/p>\n\n\n\n

SATO GY412 Troubleshooting<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

In general, there are two issues with \u2018offline\u2019 for the GY-412. (1) Old firmware can be overwhelmed with large spool files. (2) Sending the incorrect printer language, such as ZPL or PCL instead of SBPL, can put the printer into a mode where it stops responding. A variation of this issue is a communication error […]<\/p>\n","protected":false},"author":75,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41,15],"tags":[142,640],"_links":{"self":[{"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/posts\/8616"}],"collection":[{"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/users\/75"}],"replies":[{"embeddable":true,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/comments?post=8616"}],"version-history":[{"count":4,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/posts\/8616\/revisions"}],"predecessor-version":[{"id":9889,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/posts\/8616\/revisions\/9889"}],"wp:attachment":[{"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/media?parent=8616"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/categories?post=8616"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/c002.minisoft.com\/support\/wp-json\/wp\/v2\/tags?post=8616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}